FAQs

Frequently Asked Questions

  • My Insurer has said I have to use one of their approved repairers, is this true?

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    Your Insurer may try to direct you to use their own approved repairer, however you have the legal right to use the repairer of your choice. Its your car and your choice were your car is repaired so remember the final choice remains with you, the Policyholder. All Insurers have an obligation governed by the FSA to 'treat customers fairly'.

  • Do I need to get two estimates for the repairs to my car?

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    No. As your chosen repairer, City Centre Car Care's estimate will provide all the detail your insurer's engineers will need to authorise the repair.

  • My Insurer says that I will not get a replacement courtesy car if I use CCCC?

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    That is incorrect, We have our own range of courtesy vehicles for our customers use while their own vehicle is with us for repair. We also have other options available for a like for like courtesy car if our customers prefer this.

  • Do I have anything to sign anything when I collect my car?

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    If repair costs are being claimed from an Insurance Company then we will ask you to sign a Collection Note upon completion of the repair. Signing this form does not affect your statutory rights. This note allows us to confirm to the Insurance Company that the repairs have been carried out and the completed vehicle has been returned to you. We then invoice them for their share of the repair cost above your excess value.

  • If the accident was not my fault do I have to claim on my own policy?

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    If the accident wasn't your fault, give us a call and we can manage the accident process for you. We can obtain authority to repair your vehicle directly from the third party Insurers, supply you a like for like vehicle for the duration of repairs, ensure you do not need to pay any excess yourself and obtain re-imbursement for any out of pocket expenses for you.

  • Can you carry out any other work that needs doing at the same time?

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    Yes. We can save you time and money if we do this as it is very cost effective for us as well. If you would like to have additional work carried out, please let us know or we can give you our professional advice you when you bring your vehicle in.

  • What about my personal belongings in the car?

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    We will take complete care of your personal belongings and have a secure storage area for these, but we recommend you remove all unnecessary from your vehicle, as we are unable to take any responsibility for any losses incurred.

  • What about my vehicle's stereo and security systems?

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    Please ensure you have supplied us with any radio code, alarm or immobiliser code, key or control unit and wheel lock nut key when you bring your vehicle in, or this may delay the return of your vehicle as it is sometimes necessary to disconnect batteries and remove wheels to enable us to carry out the repair to the manufacturers warranty specification.